Appointments

How GP Appointments Work

The easiest way to get an appointment is to submit an online consultation by clicking the 'contact us online' link above. 

GP Appointments are at 10 minute intervals and the GPs make every effort to run to time, however there may be occasions when the GP has to deal with clinical emergencies or complex issues and this could lead to their surgery overrunning. If the GP is running late the receptionist will let you know.

Please ensure you are available at your appointment time. If you are more than 10 minutes late you have missed your appointment and will be asked to re-book. 

If you no longer require an appointment that you have booked please cancel it as soon as possible and at least one hour before the appointment time.

Doctors' appointments are available morning and late afternoon Monday-Friday.

Please Note: You may be unable to book an appointment with your preferred doctor; however we will do our best to accommodate your preference. 

If You Want to Book in Advance

Important Notice: Due to COVID-19, you can only book telephone consultations online

We have appointments available up to 2 weeks ahead - these can be booked in person or using the on-line booking facility.

You can register for the online service on-line book or please ask registration for your personal registration letter.

To book appointments or register for our on-line booking facility use: patient.emisaccess.co.uk

If You Need to be Seen as Soon as Possible

If the medical problem is urgent please call the practice. If appropriate, the reception staff will add you to the callback list. In some cases the doctor will request to see you that day and will then book a face-to-face consultation. 

GP Telephone Appointments

GPs make every effort to run to time, however there may be occasions when the GP has to deal with clinical emergencies or complex issues and this could lead to their surgery overrunning.

If you have a Telephone Appointment booked with a GP, please allow at least one hour from the time of your appointment for the GP to call you back.

Extended Practice Opening Hours

Early morning & late evening appointments at Somerford Grove.

You can now book a telephone appointment with a GP early morning or late evening. 

 

AM

PM

Monday

 

18:30 - 19:30

Wednesday

07:00 - 08:00

18:30 - 19:30

Friday

 07:00 - 08:00

 

 *During extended hours, press the intercom at the front door. 

Would you like a Chaperone?

A chaperone is a third person present in the GP, nurse or HCA consultation. They can be requested by either the clinician or patient. Anyone can request a chaperone and for any reason (they can be requested by either the clinician or patient). For more information please speak to reception.

If you feel you would like a chaperone to be present with you at your consultation, please inform the receptionist at the time of booking, so that arrangements can be made in advance to avoid your appointment being delayed.

If you cannot decide at the time of booking, you can still request one on the day of your appointment, but be aware this may delay your consultation.

All of our reception staff have had certified chaperone training and are competent to perform that role.

Home Visits

Home visits are only made where the severity of your medical condition makes it impossible for you to attend surgery. Wherever possible you should make your visit request before 10:00 and the doctor will telephone you to discuss your condition, so please ensure you leave a contact number.

It may be possible for the doctor to deal with your problem over the phone, or it may be more appropriate to send a nurse or arrange a hospital attendance.

Please remember that several patients can be seen in the surgery in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Cancel an Appointment

If you have an appointment that you are unable to attend please call and cancel at least one hour before the appointment time.

  • Our cancellation line is available 24 hours a day, 7 days a week.
    • Phone 020 8049 2512 and leave a message. Please state your name, date of birth, appointment time and the clinician you are booked to see.
  • If you are registered for on-line booking you can cancel your appointment on-line. 
  • You can also reply ‘CANCEL’ to your appointment reminder text.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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