AIS - Accessible Information Standard

The Accessible Information Standard (AIS) is a new NHS England standard for NHS and adult social care organisations.

The aim is to ensure that people who have a disability, impairment or sensory loss, receive information that they can access and understand, for example in large print, braille, or via email.

As part of the standard we must:

ASK - identify patients who may have information communication needs

RECORD - make a note of those needs in a standard way

ALERT - highlight the patient's record, so their needs are clear

SHARE - where appropriate, share that information with other NHS and adult social care providers

ACT - aim to provide information to patients in an accessible way

You will notice that when you register at the practice, you will be asked about your information and communication needs.  Patients already registered here may be asked opportunistically.

PLEASE NOTE:  You do not have to wait for us to ask you.  If you have an information or communication need, you can tell the reception staff and they will note it on your medical record.

Website Accessibility Information

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

• Internet Explorer
• Firefox
• Google Chrome
• Safari

Further help

If you:

• Have problems seeing the screen
• Find it difficult to use the mouse or keyboard
• Need help with language or reading websites

We recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use.