Repeat medication are items which appear on the right-hand side of your prescription. (You may have other medication which has not been classed as a repeat by your doctor, even if you are taking it over a long period of time).

Please use the NHS App to order your repeat medication or send an email to nelondonicb.sgppatients@nhs.net   

1. Upon receipt of your online request, the prescription will be processed and sent to the pharmacy of your choice
2. Please allow 48 hours before collecting your medicines.
3. If you are unwell or unable to collect, please send a carer or a representative.
4. The prescription issued will be for the same amounts you have had before.
5. You should not order medicines more than 7 days before you are due to run out.
6. You should continue taking and ordering your medicines as usual.
7. Please do not ask your practice to increase amounts of medicines.

Please note:  We do not accept prescription request over the telephone.

Please allow two working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

If you are not registered for online services or unable to use the digital platform, you can request your prescription the following ways:

In person:

• Using the right hand side of your prescription, tick the items you need and put your request in the prescription box opposite the reception desk
• You can ask the receptionist to make the request for you

Local Pharmacy:

• Arrange with a local pharmacy of your choice to make the request on your behalf

Please allow two working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

The Practice has a repeat medications policy, which states that we will process all requests for prescriptions and provide a prescription within 2 working days.

We receive large numbers of these urgent requests on a daily basis. Many medications can safely be missed for a few days; Urgent prescription requests are requests for emergency medication which are needed within 24 hours to prevent you from becoming seriously ill. Urgent prescription requests are not requests for medication which have been ordered late as it is your responsibility to ensure that repeat prescription requests are ordered in time. Items which can be bought over the counter at the pharmacy or for non-urgent medication will not be issued a prescription if an urgent request has been made. This will ensure safe prescribing and optimize access to the clinical team.  

The practice has made a decision that unless your request falls within a certain narrow range of emergency drugs (shown below) then your request will be processed following the repeat prescribing policy. This system should not be used routinely.

Medication Reviews

All repeat medication has to be regularly reviewed by a clinician, your repeat prescription order slip will show the date of your next review.

Please ensure you attend for a medication review when it is due as medication cannot be issued after that date.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.